Garage Door Stuck or Off Track? What to Do Next

Why won't my garage door close?

The most common reason is the safety sensors. If the small photo-eyes on each side near the floor are dirty, blocked or knocked out of line, the opener will reverse the door. Wipe the lenses, remove anything in the way, and make sure both indicator lights are steady.

Why won't my garage door open?

Check these in order:

• Is the opener plugged in and does the outlet have power?
• Is the lock or vacation button on the wall control turned on?
• Do the remote batteries need replacing?
• Was the emergency release cord pulled? The door may be disconnected from the opener
• Is a spring broken? A gap in the spring above the door means stop and call a technician

What should I do if my garage door is off track?

Don't run the opener and don't try to force the door back. Keep cars and people out from under it, and if the door is open, prop it safely only if you can do so without standing under it. An off-track door is under spring tension and needs to be reset by a professional.

What causes a garage door to come off track?

A car bumping the door, worn or broken rollers, a snapped lift cable, loose track brackets, or an obstruction in the track.

What if a garage door cable snapped?

A snapped cable usually leaves the door crooked or hanging on one side. Stop using it; cables work together with the springs, so a technician will normally inspect both.